Refund Policy

At SPARKFLARE DESIGNS, we take pride in producing personalised laser-engraved products according to our customers’ requirements. Please read this Refund Policy carefully before placing an order.

1. Customised and Personalised Products

Most of our customised products are produced specifically according to the customer’s selected design, text, artwork, name, logo or other personalisation requirements.

For this reason, we generally do not accept returns, exchanges or refunds solely because:

• The customer changes their mind after ordering.
• The customer no longer requires the product.
• The customer supplies incorrect spelling, dates, names, images or other customisation details that were reproduced accurately according to the final approved specifications.
• The customer changes their preferred design after production has commenced.
• The customer considers a minor variation in engraving appearance or material finish unacceptable, where the product remains consistent with the agreed specifications and has no relevant defect.

This policy does not apply where a refund or other remedy is required by Malaysian law.

2. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, materially incorrect or materially different from the specifications agreed with SPARKFLARE DESIGNS, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number and contact details.
• A clear description of the issue.
• Clear photographs or videos showing the item and the reported problem.
• Photographs of the packaging and shipping label, where relevant.

Please retain the product and packaging while the matter is being reviewed.

We will assess the complaint and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with applicable law and the circumstances of the case.

Customers are not required to accept store credit or a replacement where applicable law entitles them to another remedy.

3. Errors in Customisation

For customised products, customers are responsible for reviewing all details in the final design proof before granting approval.

If the finished product contains an error caused by SPARKFLARE DESIGNS that differs from the final approved design, please notify us so that we can investigate and arrange an appropriate remedy.

If the product accurately reflects the final design approved by the customer, we generally cannot accept responsibility for errors already present in that approved design, including incorrect spelling, dates, numbers or artwork supplied or approved by the customer.

This clause does not exclude any rights that may apply under Malaysian law.

4. Order Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.

Before production begins, cancellation requests may be considered, subject to the status of the order and any applicable legal requirements.

Once design preparation, material processing, engraving or other production activities have commenced, cancellation may no longer be possible. Any deductions or charges must be lawful and reasonably justified by the circumstances.

If SPARKFLARE DESIGNS is unable to fulfil an accepted and paid order, we will arrange an appropriate refund or other lawful remedy.

5. Change-of-Mind Returns

We generally do not accept change-of-mind returns for customised or personalised products once production has commenced.

For non-customised products, please contact us to discuss the request. Any applicable return rights or remedies under Malaysian law will be respected.

6. Refund Processing

Where a refund is approved or legally required, the refund will ordinarily be made using the original payment method where practicable, unless another method is agreed or required by law.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, bank or financial institution.

We will communicate any necessary steps and the expected processing arrangements to the customer.

7. Return Shipping Costs

Where a return, repair or replacement is necessary because of an error attributable to SPARKFLARE DESIGNS or a product issue for which we are legally responsible, we will discuss appropriate arrangements for return shipping and associated costs in accordance with applicable law.

Where a return is voluntarily requested by the customer and is not required by law, the customer may be responsible for the relevant shipping costs if we agree to accept the return.

Contact us

This shop is run by SPARKFLARE DESIGNS (registration no. 202603248897 (TR0349738-K)), of F2-02-10, Subang Perdana Goodyear Court 6, Jalan Kewajipan, USJ 8, 47620 Subang Jaya, Selangor. Email spflared@gmail.com, phone/WhatsApp +60 17-887 1381.