Shipping Policy

SPARKFLARE DESIGNS aims to prepare and deliver all orders carefully and efficiently. This Shipping Policy explains our order processing, delivery arrangements, shipping charges and procedures for delivery-related issues.

At a glance

• Shipping to West Malaysia: RM10.00
• Shipping to Sabah, Sarawak and Labuan: RM25.00
• Self-pickup: free. Self-pickup in Subang Jaya, Selangor. We'll WhatsApp you to arrange a time.
• Production time: 2 weeks after order confirmation and full payment. This may increase if the design is not provided after making the order.
• Delivery time: 4 working days for West Malaysia and 7 working days for East Malaysia. Delivery may be delayed depending on the courier’s schedule.

1. Shipping Coverage

We currently arrange shipping within Malaysia, including Selangor and other serviceable locations supported by our selected courier providers.

Shipping availability for locations outside our usual service areas, including remote locations and international destinations, will be confirmed upon enquiry.

2. Order Processing Time

Orders will generally be processed after:

• Payment has been received and confirmed.
• All required personalisation details, images, text and artwork have been provided.
• Any required design proof has been approved by the customer.

Production time depends on the product type, order quantity, design complexity, material availability and current workload.

For standard custom orders, we aim to prepare items within approximately 2 weeks after order confirmation and full payment. More complex, bulk or special orders may require additional time. The applicable estimated production period will be communicated or confirmed before production where necessary.

Working days exclude Sundays and applicable public holidays unless otherwise stated.

Production time does not include courier transit time.

3. Shipping Fees

Shipping charges will be communicated or displayed before the customer completes the order.

The final shipping fee may depend on the parcel’s weight, dimensions, destination, courier service and any additional delivery requirements.

Where shipping costs are not included in the product price, the applicable charges will be stated separately before payment.

Any additional charges that may apply must be communicated in accordance with applicable law.

4. Estimated Delivery Time

Delivery estimates depend on the destination, courier service, collection schedule and operational conditions.

Any delivery timeframe displayed on our online store or communicated during ordering is an estimate unless expressly confirmed otherwise in writing.

Once an order has been dispatched, the parcel will be subject to the courier’s delivery schedule and procedures.

Delays may occur due to public holidays, severe weather, peak-season demand, incorrect address information, unsuccessful delivery attempts or other circumstances beyond our reasonable control.

We will assist customers with reasonable tracking enquiries where the relevant information is available.

5. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, recipient name and contact number.

SPARKFLARE DESIGNS will not be responsible for additional costs or delivery difficulties caused by incorrect or incomplete information supplied by the customer, except where we are responsible under applicable law.

If a shipping address needs to be changed after an order has been confirmed, customers should contact us immediately. Changes cannot be guaranteed once an order has entered production, been packed or been handed to the courier.

6. Order Tracking

Where tracking is available, tracking information will be provided or made available after dispatch.

Customers may use the relevant courier’s tracking service to check the parcel’s progress.

Tracking updates may take time to appear after a parcel has been collected or scanned by the courier.

7. Damaged Parcels or Missing Items

Customers are encouraged to inspect their parcels upon receipt.

If a parcel arrives visibly damaged, an item is missing, or the product has been damaged during delivery, please contact us promptly and provide:

• Your order number.
• Clear photographs of the parcel and packaging.
• Clear photographs of the affected item.
• A description of the issue.
• Courier tracking information, if available.

Please retain the packaging and affected item while the matter is being investigated.

We will review the circumstances and assist with the appropriate next steps, including contacting the courier where necessary. Any applicable remedy will be provided in accordance with Malaysian law.

8. Delayed, Lost or Undelivered Parcels

If your parcel has not arrived within the estimated delivery period, please contact us so that we can check the available tracking information and investigate with the courier where appropriate.

Delivery delays do not automatically mean that a parcel has been lost. We will make reasonable efforts to establish its status.

If a parcel is confirmed lost or remains undelivered, we will work with the customer to determine an appropriate resolution in accordance with the circumstances, the applicable shipping arrangements and Malaysian law.

9. Failed Delivery and Returned Parcels

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the courier may arrange another delivery attempt or return the parcel according to its procedures.

Additional delivery charges may apply where a redelivery is requested due to circumstances attributable to the customer, provided that the charges are properly disclosed and lawful.

If a parcel is returned to us, we will contact the customer to discuss the available options.

10. Risk and Responsibility During Delivery

SPARKFLARE DESIGNS will take reasonable care to package orders securely and arrange dispatch through an appropriate delivery service.

We will handle delivery-related issues fairly and in accordance with applicable law. Nothing in this policy removes any responsibility or consumer remedy that cannot lawfully be excluded.

Contact us

This shop is run by SPARKFLARE DESIGNS (registration no. 202603248897 (TR0349738-K)), of F2-02-10, Subang Perdana Goodyear Court 6, Jalan Kewajipan, USJ 8, 47620 Subang Jaya, Selangor. Email spflared@gmail.com, phone/WhatsApp +60 17-887 1381.